Calls get answered
Missed calls and after-hours questions reach Sofia instead of voicemail, in English and Spanish on the Complete plan.
For independent practices
Exceptional care starts
before the chair.
Keep your number, your team and your way of doing things. Sofia answers the calls and texts your front desk cannot get to, so every patient is greeted the way you would greet them.
A warmer welcome begins with the first call.
Visits take shape
She reads availability and books straight into Open Dental, Dentrix or Eaglesoft, and your team sees the visit where they already work.
Your team stays in charge
Every conversation is in your inbox. Type a reply and she steps back. Clinical decisions stay with your dentist.
How it works
- 01
Tell her about your practice
Give the setup wizard your website. It reads your hours, services and the insurance you take, and you correct what it got wrong.
- 02
Forward the calls you miss
After hours, on no-answer, or all of them. Your number and your phone system stay exactly as they are; calls can start the same day.
- 03
Read the inbox in the morning
Every conversation summarized and scored, every visit already in your schedule. Type a reply any time and she steps back.
Why she is not just any AI
Checked before it is said
Her words come from an AI model. Code outside the model reads each sentence before a caller hears it: a diagnosis, a price your office never published, or a visit called booked before it is, is caught and replaced.
Emergencies on fixed rules
How soon someone is seen, which visit to offer and what first aid to give come from a written decision tree, not from the model's guess.
Your team sees everything
Every conversation is in your inbox. Type a reply and she steps back.
Reviewed every night
An independent review reads and scores every conversation she had.
Beside a front-desk hire
A comparison, not a replacement.
| What you compare | A front-desk hire | Sofia |
|---|---|---|
| Hours on the phone | Eight to five, five days a week, and rightly so. Lunch and the drive home are voicemail. | Every hour of every day, in the same voice, with the bookings on the schedule when your team walks in. |
| What it costs | About $43,000 a year in California before payroll taxes and benefits: the going rate for good people. | From $499 a month. No contract, no setup fee, no payroll. One invoice. |
| Time off | Two to three weeks a year, earned. Somebody covers the phone on top of their own work, or nobody does. | None needed. She covers the line while your team takes the time they have earned. |
| Turnover | When a seat opens, the phone rings out for every day it takes to fill, and good people are never quick to find. | Set up with you in one call. Live the same day. A change at the desk never costs you a patient. |
| Calls at once | One. The second caller hears hold music or the machine. | All of them. Nobody waits, nobody is sent to voicemail. |
| An emergency at 2 AM | Asleep, as they should be. The call is a voicemail found the next morning. | Triaged, emergency-room criteria if they apply, the dentist paged, the first emergency slot booked. |
| Notes | When there is a minute, in the words there is time for. | A summary, the transcript and a score on every conversation before the office opens, and the recording when you turn it on. |
| When a patient wants a person | Is the person, and the best part of the call, when the line is free. | Rings your front desk during office hours and hands over the thread with a note on why. |
| What stays yours | Everything, including the phone. | Everything that needs a person. Sofia takes the phone off your team's hands, and nothing else. |
Salary: DentalPost's salary survey puts the average California dental receptionist at about $42,900 a year (2023). A practice's own figures vary.
Is it right for your practice?
If you use Open Dental, Dentrix or Eaglesoft and want fewer missed calls without changing your phone number or your team, it is likely a fit. Join the waitlist and we will set her up for your office. Talk to a dentist, ask anything, and decide with a 30-day refund behind you.
A warmer welcome
starts with a hello.
Tell us about your practice. Let's explore how Sofia can support your patients and the people who care for them.
(530) 430-3676, a live demo, any hour.